MSA is issuing this User Safety Notice to inform you that MSA has received field reports of a limited number of Latchways Standard Self-Retracting Lifelines (SRL) in which some internal bolts came loose. MSA has not received any reports of injuries associated with this condition. However, we are requesting that you perform the actions outlined in this notice.

Over time, the loose bolts will be identifiable by the user as extraction of the cable from the SRL housing will no longer be possible. However, MSA’s investigation has determined that this may be preceded by a window of time in which a fall may not be arrested.

Our investigation has determined that a small percentage of the part numbers in Table 1 that were manufactured between May 11 and December 3, 2020 may be affected.

MSA is advising all customers remove from service and return to MSA for rework any Latchways Standard SRL with a part number shown in Table 1 AND a manufacturing date from 05/2020 to and including 12/2020.

Part Numbers

Table 1 – Affected Part Numbers

Identifying Potentially Affected Product:

1. Confirm that the part number is one of those listed in Table 1. Reference Figure 1 in the attached User Safety Notice. If your SRL is not one of these part numbers, no further action is needed. If your SRL is one of these part numbers, proceed to step 2.
2. Confirm that the manufacturing date marked on the unit is 05/2020, 06/2020, 07/2020, 08/2020, 09/2020, 10/2020, 11/2020 or 12/2020. If the manufacturing date is not in this range, no further action is needed. If the manufacturing date is in this range, proceed to step 3.
3. Confirm whether a green dot is present next to the service label, or on the box label for an unopened unit.  Reference Figure 2 in the attached User Safety Notice. If the green dot is present, the unit has been re-worked by MSA and no further action is needed.  If the green dot is not present, follow the instructions below for Addressing Potentially Affected Latchways Standard SRLs.

Addressing Potentially Affected Latchways Standard SRLs

We recognize that this is an inconvenience and in an effort to minimize any disruption, we pledge to take any rework actions as expeditiously as possible.

If you are in possession of Latchways Standard SRLs that meet the criteria for affected product above, we will rework them free of charge.  Additionally, we will perform a routine service free of charge.

To arrange for rework of your units, please contact MSA Customer Service at the phone number or e-mail below.

MSA Customer Service Contact Information:

• Within the U.S., Canada, or U.S. Territories – 1-866-672-0005 or by email at ProductSafetyNotices@MSAsafety.com.
• Outside the U.S. Canada, and U.S. Territories – 724-776-8626 or by email at LAMZonecs@MSAsafety.com

We apologize for any inconveniences that this may cause; however, your safety and continued satisfaction with our products is important to us.